COVID-19 Response: No impact to drinking water supply. Get updates from Valley Water’s Emergency Operations Center | Santa Clara Valley Water
Alert 3/25/20 | 8:07 PM: COVID-19 RESPONSE: NO IMPACT TO DRINKING WATER SUPPLY. Get updates from Valley Water's Emergency Operations Center LEARN MORE HERE
Our Emergency Operations Center is in a Partial Activation (Level 2)
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Valley Water is responding to the impacts of the COVID-19 (coronavirus) pandemic and is following all directives from our public health officials. We are committed to maintaining a high level of service as our community responds to COVID-19. We will continue to provide a reliable supply of safe, clean drinking water to residents and businesses in Santa Clara County. We will update this web page when we have new information to report.

The Valley Water Emergency Operations Center (EOC) is activated at Level 1 (highest level) to support continuity efforts. The EOC is being operated virtually to support social distancing best practices and help limit the spread of COVID-19.

Please direct media inquiries to (408) 681-9265.


March 24, 2020

Safe Drinking Water Supply

The COVID-19 virus is not impacting the safety of your drinking water, or our ability to supply water in Santa Clara County. The World Health Organization has stated that the “presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low.” For more information, we recommend these resources:

Valley Water is responsible for ensuring that the treated water provided to our retailer agencies is of the highest possible quality, meeting or exceeding all federal and state drinking water standards. Current operations remain normal and we continue to meet or exceed all applicable water quality regulatory standards.

Homeowners that receive their water from a public water utility like a city or water company may contact their provider to learn more about treatments being used. These utilities treat and test their water to ensure there are no pathogens before the water reaches your tap.

Homeowners with private wells who are concerned about pathogens such as viruses in drinking water may consider approaches that remove bacteria, viruses, and other pathogens, including certified home treatment devices. Per the Centers for Disease Control and Prevention (CDC), home treatment systems that use reverse osmosis, ultraviolet treatment, or distillation are very highly effective in removing viruses.

Continuing Essential Services

Under the state and County’s shelter-in-place order, Valley Water is considered critical and essential as an organization from a utility and public works perspective. We are refining the definition of “essential work” to ensure that we balance the important public works infrastructure needs our community relies on, with the safety of our employees. Essential work includes those activities and processes necessary to ensure public safety; to align with Valley Water’s charter to provide safe, clean water, flood protection and environmental stewardship; to ensure viability of the agency; and work that if not performed, would have a significant impact to Valley Water.

These critical operations are continuing:

  • Operations and maintenance of Valley Water treatment plants, pumping plants, groundwater recharge and related water infrastructure
     
  • Capital public works and construction projects that renew and rebuild the infrastructure essential to meeting the mission of Valley Water
     
  • Flood protection maintenance work: We are continuing all flood protection maintenance work, including activities related to stream access, the removal of obstructions to maintain flow capacity, vegetation management, fire suppression, etc. Due to regulatory agency requirements related to stream maintenance, mitigation planting also continues.
     
  • Warehouse open for deliveries: Our warehouse at Winfield (5905 Winfield Boulevard, Building E, San Jose, CA 95123-2428) is open from 7 a.m. to noon, and 1 to 5 p.m., Monday through Friday, to accept supplies and deliveries to continue our essential services.
     

Safe Employees

The safety of our employees is our priority and we are supporting our employees in the implementation of our state and County’s public health directives of shelter-in-place and social distancing.

  • Implementing social distancing: Since March 13, all employees who are able to, began working remotely. Employees are directed to drive separately to job sites and are provided Personal Protective Equipment (PPE) if they aren’t able to maintain social distancing in the field.
     
  • Increased and enhanced janitorial cleanings: Enhanced janitorial cleaning scope and frequency of cleanings of Valley Water facilities and buildings have been increased and in place as of February, which includes cleaning techniques as outlined by our public health officials. At that time, all employees were provided with hand sanitizer and extra cleaning supplies, such as sanitizing wipes and sprays, were available at common areas.
     
  • Flexible schedules and time off: We are encouraging our employees to work with their managers to implement flexible schedules, especially during the time all County schools are closed.
     
  • Clear communication: We are committed to keeping our team informed of the situation and updates as they come. We hold a weekly virtual Town Hall meeting for all employees, send regular communications via email, host an internal web page and continually update a frequently asked questions document.

 

Operational Changes

  • Board Meetings and Committee Meetings cancelled until April 28: The next regular Board meeting is scheduled on April 28. No committee meetings have been rescheduled to date. For more information, visit https://www.valleywater.org/how-we-operate/board-meetings-agendas-minutes
     
  • Valley Water Headquarters closed to visitors: Our headquarters building (5750 Almaden Expressway, Building 5700, San Jose, CA 95118) and Santa Teresa building (6850-10 Santa Teresa Blvd., San Jose, CA 95120) remains open for essential staff only and closed to visitors due to the shelter in place directive and social distancing guidelines.
     
  • Main phone lines open: Valley Water continues to be accessible to members of the public at our main phone line at (408) 265-2600, which is open Monday through Friday from 8 a.m. to 5 p.m.
     
  • Cashiering services for walk-in customers suspended until further notice: We are not accepting any walk-in customers during the shelter-in-place directive. We will accept payments over the phone at (408) 630-2270, which is open Monday through Friday from 9 a.m. to 1 p.m.
     
  • Non-essential creek maintenance suspended until further notice: This includes homeless encampment cleanups conducted in partnership with local agencies, including the City of San Jose.
     
  • Vendor payments and processing invoices continues: Accounts Payable continues to accept invoices at [email protected]. Please submit in a PDF format and reference your company name and invoice number. For more information, contact Christine Hernandez at [email protected] or (408) 630-2495.
     
  • Recruitments continue: This includes interviews and new employee onboarding, which are now being held virtually using video conference tools. For more information regarding opportunities to join Valley Water, visit https://www.valleywater.org/careers-and-job-openings.
     
  • Water 101 Academy continues online: The 2020-21 Academy is continuing using video conferencing tools for ambassadors to participate remotely. For more information, contact [email protected]
     
  • In-person public engagement activities cancelled until further notice:
    • Public tours: During the time tours are cancelled, staff is developing a virtual tour for you to experience at home. For more information, visit valleywater.org/tours

    • Education programs, such as classroom visits and library puppet shows: While in person visits have been cancelled, staff is working on virtual content to share with students who are studying from home. For more information, contact [email protected].

    • Volunteer opportunities, including National River Cleanup Day: These activities have been cancelled, which includes the Adopt-A-Creek program. We advise Adopt-A-Creek partners to halt creek cleanups until further notice. For more information, contact [email protected].

    • Public events: In response to the local, state and federal guidance regarding COVID-19, Valley Water staff has been pulled from all booth/community events through March, and will re-assess at the end of March whether to begin participating in events in April.

    • Community meetings: Staff continues to update upcoming planned project community meetings to include virtual meeting or webinar options. Once confirmed, these options will be shared publicly with stakeholders and project partners.

    • Community events/ Water Truck: In response to the local, state and federal guidance regarding COVID-19, Valley Water staff will not host a booth or dispatch the water truck to community events through March, and will re-assess at the end of March whether to begin participating in events in April.

 


March 18, 2020

Valley Water is committed to maintaining a high level of service as Santa Clara County responds to COVID-19. As Valley Water continues its mission to provide flood protection and creek stewardship, Valley Water has suspended non-essential creek maintenance activities until further notice. This includes homeless encampment cleanups conducted in partnership with local agencies, including the City of San Jose. As this is a rapidly evolving situation, Valley Water will work with our city partners to re-evaluate the situation as Santa Clara County continues its response to COVID-19.

 


March 17, 2020

As Valley Water continues to monitor the outbreak of Novel Coronavirus (COVID-19), we want to reassure our community that this virus is not impacting the safety of your drinking water, or our ability to supply water in Santa Clara County.

The World Health Organization has stated that the “presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low.” For more information from the EPA, please see https://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater

Valley Water is committed to maintaining a high level of service as Santa Clara County responds to COVID-19. We will continue to provide a reliable supply of safe, clean drinking water to residents and businesses in Santa Clara County.

Valley Water is responsible for ensuring that the treated water provided to our retailer agencies is of the highest possible quality, meeting or exceeding all federal and state drinking water standards. We consistently meet or exceed all applicable water quality regulatory standards.

Recently, our Water Quality Lab completed its annual performance evaluation and achieved a remarkable 100% passing score. You can read our monthly water quality reports at https://www.valleywater.org/your-water/water-quality/water-quality-reports.

Homeowners that receive their water from a public water utility like a city or water company may contact their provider to learn more about treatments being used. These utilities generally use disinfectants such as chlorine that remove or kill pathogens before they reach the tap.

Homeowners with private wells who are concerned about pathogens such as viruses in drinking water may consider approaches that remove bacteria, viruses, and other pathogens, including certified home treatment devices.

Valley Water is also closely monitoring the spread of COVID-19. Learn more about the outbreak from the County of Santa Clara Public Health Department.


March 11, 2020

CEO Norma Camacho statement on Valley Water employee testing positive for Coronavirus (COVID-19)

 

This page will be updated as conditions warrant.