September 29, 2020
EMERGENCY OPERATIONS AND MEDIA RESPONSE
To ensure continuity of providing safe, clean water, the Valley Water EOC is activated at our highest level, which is Level 1. And to limit the spread of COVID-19, we are operating the EOC virtually to support social distancing best practices.
Please direct media inquiries to (408) 681-9265.
POWER OUTAGES FROM EXTREME WEATHER
Our drinking water treatment plants are ready and able to continue providing safe, clean water to area retailers during a power outage, with generators tested and a full supply of fuel at the ready. Also, we have mobile generators prepared for deployment to smaller, but no less critical facilities in the field.
IMPACT OF WILDFIRES ON WATER QUALITY
Wildfires can cause drastic changes to landscape and vegetation, potentially altering the water quality of water bodies. Post-wildfire precipitation can lead to the transport of ash and sediments into water bodies, including reservoirs.
Valley Water has a comprehensive source water monitoring program that can detect potential water quality changes in our reservoirs as a result of wildfires. When possible, Valley Water changes or blends sources to supply its water treatment plants with water of the best available quality.
Valley Water's treatment plants are equipped with robust treatment processes that can handle elevated particulate matter and fire related materials through sedimentation and filtration, and mitigate potential smoky tastes and odors with ozone and powdered activated.
Valley Water is actively engaged with other agencies to better understand the impact of the recent fires on the water supplies.
SAFETY OF OUR WATER SUPPLY (COVID-19)
The COVID-19 virus is not impacting your drinking water's safety or our ability to supply water in Santa Clara County.
Valley Water is responsible for ensuring that the treated water provided to our retailer agencies is of the highest possible quality, meeting or exceeding all federal and state drinking water standards. Current operations remain healthy, and we continue to meet or exceed all applicable water quality regulatory standards.
We are streaming Valley Water Board meetings on the district's website. Those members of the public wishing to participate remotely may do so via the electronic Zoom meeting link posted on the meeting agenda.
CUSTOMER AND VENDOR SERVICES
Valley Water continues to be accessible to members of the public at our main phone line at (408) 265-2600, which is open Monday through Friday from 8 a.m. to 5 p.m.
We are not accepting any walk-in customers during the shelter-in-place directive. We will accept payments over the phone at (408) 630-2270, which is open Monday through Friday from 9 a.m. to 1 p.m.
Please submit vendor payment requests and invoices through [email protected]. Send in a PDF format and reference your company name and invoice number. For more information, contact Christine Hernandez at [email protected] or (408) 630-2495.
Recruitments continue: This includes interviews and new employee onboarding, which we hold virtually using videoconference tools.
Warehouse open for deliveries: Our warehouse at 5905 Winfield Boulevard, Building E, San Jose, CA 95123-2428, is open from 7 a.m. to noon, and 1 to 5 p.m., Monday through Friday, to accept supplies and deliveries to continue our essential services.
CONSTRUCTION AND MAINTENANCE
Our crews continue to construct vital flood protection projects, provide maintenance to our critical water delivery systems, and reduce potential flood and fire hazards along creeks or trails.
Please rest assured that we are enforcing all public health protocols to maintain safe working environments during construction, for both crews and community members. If you are utilizing recreational open spaces and trails, please follow the construction signage designed to inform and keep you safe, and please do not enter active construction sites.
- If you have questions, please contact us via our customer service system, Access Valley Water
VIRTUAL PROGRAMS, MEETINGS, AND ACTIVITIES
We invite you to join virtual opportunities for residents of all ages to keep informed of our ongoing projects, participate in pollution prevention activities, join our virtual tours or learn about water resources in Santa Clara County.
Project Update Meetings
Valley Water continues to update the public on our critical projects via videoconference. Please visit our Facebook page or sign-up for NextDoor to keep informed of upcoming meetings. We also send informational postcards to residents in the project vicinity.
Community meetings are shared live on Facebook and streamed via videoconference. If you wish to attend via zoom, please register on our Facebook event page to receive login credentials.
California Coastal Cleanup
This September, let's help our creeks and coast by cleaning up our neighborhoods and local natural areas. Pollution prevention starts at our front doors. Trash can travel through storm drains, streams, and rivers to become Bay pollution.
Valley Water invites the Santa Clara County community to join a socially distanced cleanup in their neighborhood and local natural areas. This year, California Coastal Cleanup has been extended from one day to four to minimize overcrowding of volunteers. Across the state, thousands of volunteers will spread out every Saturday in September from 9 a.m. to noon to help keep our waterways clean.
Join Valley Water's more than 50 Adopt-A-Creek partners and adopt a section of the 275 miles of creeks in Santa Clara County owned by Valley Water. Partners commit to at least two cleanups a year and help monitor trash in their adopted sections of the creek.
Water Education Resources
If you are a teacher looking for new virtual learning opportunities for students of all ages, or a parent seeking to enrich your child's distance learning experience, please visit our Education resource page.
Water Infrastructure Virtual Tours
Valley Water is now offering free virtual tours of the Silicon Valley Advanced Water Purification Center and our Water Infrastructure facilities. During this tour, attendees will learn how recycled water fits in the county's overall water supply. Virtual tours will run for one hour.
Since March 13, all employees who can began working remotely. Employees drive separately to job sites and use Personal Protective Equipment (PPE).
Enhanced janitorial cleaning scope and frequency of cleanings of Valley Water facilities and buildings have been increased, including cleaning techniques outlined by our public health officials.
This page will be updated as conditions warrant.