COVID-19 Program Notice
As part of our public safety response to novel coronavirus (COVID-19), Valley Water is asking staff to telework. Valley Water’s priority is to maintain the health and safety of our workforce and community.
Applications for Water Conservation Programs are still being accepted; however, no on-site inspections will occur while the Regional Stay At Home Order is active. Valley Water staff will work directly with applicants to complete the application process. Projects should not be started until an official Notice to Proceed is issued.
You can contact staff regarding the following:
- working on your rebate projects, to request water-saving equipment, or to inquire how you can save water in your home and landscaping by emailing [email protected] or leaving a message at (408) 630-2554;
- getting a Water Wise Outdoor Survey on your calendar for after the Regional Stay at Home Order ends by filling out this form, emailing [email protected], or leaving a message at (408) 630-2000; or
- reporting water waste through Access Valley Water, emailing [email protected], leaving a message at (408) 630-2000, or contacting your water retailer directly.
When you reach our voicemail, please leave a detailed message including your name, phone number, address, and any additional information, such as your rebate number, that can best help us assist you. We encourage electronic submittals of rebate applications, survey requests, or reporting water waste.
Please allow extra time for processing your requests. Additional water-saving resources can be found at www.SouthBayGreenGardens.org or through our Water Saving Video series. Thank you for your patience and for remembering that we are all in this together.