As part of our public safety response to novel coronavirus (COVID-19), Santa Clara Valley Water District (Valley Water) is asking staff to telework. Valley Water’s priority is to maintain the health and safety of our workforce and community.
Immediately in effect for Water Conservation Programs, we are still able to serve you remotely for
- working on your rebate projects, to request water-saving equipment, or to inquire how you can save water in your home and landscaping by emailing [email protected] or leaving a message at (408) 630-2554;
- getting a Water Wise Outdoor Survey on your calendar for after the Shelter in Place order ends by filling out this form, emailing [email protected], or leaving a message at (408) 630-2000; or
- reporting water waste through Access Valley Water, emailing [email protected], leaving a message at (408) 630-2000, or contacting your water retailer directly.
If you reach our voicemail, please leave a detailed message including your name, phone number, address and any additional information, such as your rebate number, that can best help us assist you. We encourage electronic submittals of rebate applications, survey requests, or reporting water waste. No home visits will occur while the Shelter in Place order is active.
Please allow extra time for processing your requests. Additional water-saving resources can be found at www.SouthBayGreenGardens.org or through our Water Saving Video series. Thank you for your patience and for remembering that we are all in this together.